Refund policy

 RETURN & REFUND POLICY

 

Please read this policy carefully before placing an order on Tavisi Jewelry.

  1. CHANGE-OF-MIND RETURNS
    We do not accept returns or refunds for change of mind, personal preference, incorrect selection of size or design, or simply because the customer does not like the product after delivery.

2. REPLACEMENT ELIGIBILITY
Replacement may be provided for:

  • Wrong product received
  • Damaged product received
  • Manufacturing defect
  • Missing item from the order

Eligible issues must be reported within 12 hours of delivery.

3. MANDATORY UNBOXING VIDEO
For any damage, wrong product, missing item, or manufacturing defect claim, the customer must provide a clear, continuous and unedited unboxing video.

The video must:

  • Start before opening the package
  • Clearly show the shipping label and package
  • Show the complete opening of the package
  • Clearly show the issue with the product

The unboxing video must be shared with Tavisi Jewelry within 12 hours of delivery, along with the order details. Without valid video proof, the replacement request may not be accepted.

4. REPLACEMENT PROCESS
After reviewing the claim and supporting evidence, Tavisi Jewelry will determine whether the product qualifies for replacement.

If approved, the replacement will be processed subject to product availability.

5. NON-RETURNABLE PRODUCTS
Products that have been used, worn, altered, damaged after delivery, or handled improperly are not eligible for replacement.

6. REFUNDS
We generally do not provide refunds for change-of-mind returns.

Where a refund is required or approved under applicable law, or where replacement is not possible, the refund will be processed through the original payment method, subject to the applicable payment provider's processing time.

7. INTERNATIONAL ORDERS
Replacement is generally available for eligible orders delivered within India. International replacement requests will be reviewed and handled subject to shipping feasibility and applicable law.

If an international parcel is returned due to an incorrect address, incorrect contact details, refusal to accept the parcel, or failure to receive the shipment, the applicable international shipping charge must be paid again before re-dispatch.

8. INCORRECT ADDRESS / UNDELIVERED ORDERS
Customers are responsible for providing a complete and accurate delivery address and contact details.

If an order is returned because of an incorrect or incomplete address, incorrect contact details, refusal to accept the parcel, or failure to receive the shipment, a refund will not be provided solely for these reasons, subject to applicable law.

For India orders, re-shipping a returned parcel requires a ₹150 re-shipping charge.

For international orders, the customer must pay the applicable international shipping charge for that destination again before re-dispatch.

9. CUSTOMER RESPONSIBILITY & CONTACT
Customers are responsible for checking the product after delivery and reporting any eligible issue within the specified time period.

For replacement or refund-related queries, customers must contact Tavisi Jewelry with their order number and supporting evidence.