Terms of service

TERMS OF SERVICE – TAVISI JEWELRY

Last Updated: September 2026

Please read these Terms of Service carefully before using this website or placing an order.

These Terms of Service govern your use of the Tavisi Jewelry website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. GENERAL USE

By using this website, you confirm that you are legally capable of entering into a contract under applicable Indian law.

You agree to provide accurate, current, and complete information when placing an order or creating an account.

We reserve the right to refuse service, cancel an order, or limit quantities where reasonably necessary, including in cases of suspected fraud, misuse, technical errors, pricing errors, or product unavailability.

2. ACCOUNT & SECURITY

If you create an account, you are responsible for maintaining the confidentiality of your login information.

You are responsible for activities carried out through your account. If you suspect unauthorized access, please contact us promptly.

3. PRODUCT INFORMATION

Tavisi Jewelry offers premium jewelry, anti-tarnish jewelry, AD & CZ jewelry, sarees, blouses, lehenga choli, and related fashion products.

We make reasonable efforts to display accurate product descriptions, images, colours, sizes, and specifications.

However:

• Actual colours may vary slightly depending on lighting, photography, and individual screen settings.
• Minor variations in design, finish, or appearance may occur.
• Product durability and performance may vary depending on usage, storage, and care.
• Product-specific care instructions should be followed to maintain appearance and quality.

Product images are for representation purposes, and the actual product may have minor variations.

4. ORDERS & ACCEPTANCE

All orders are subject to product availability and order acceptance.

We reserve the right to:

• Cancel or refuse an order where reasonably necessary
• Limit quantities
• Cancel orders affected by pricing, inventory, payment, or technical errors

An order confirmation confirms that we have received your order request. An order may be cancelled before dispatch where there is a valid reason such as product unavailability, payment failure, pricing error, or suspected fraudulent activity.

If an order is cancelled after payment has been successfully received, any eligible refund will be processed through the applicable payment method.

5. PRICING & AVAILABILITY

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices and product availability may change without prior notice.

In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been received.

6. PAYMENT

Payments may be processed through secure third-party payment gateways.

We do not store complete credit card, debit card, bank account, or UPI payment details on our own servers.

Orders are processed after successful payment confirmation, unless Cash on Delivery (COD) is specifically offered and selected.

7. SHIPPING & DELIVERY

Orders are processed within the estimated processing time displayed on the website or communicated at the time of purchase.

Delivery timelines may vary depending on the destination, courier service, weather, logistics conditions, holidays, and other circumstances beyond our reasonable control.

Once an order has been handed over to the courier, delivery is subject to the courier's network and applicable delivery conditions.

Customers are responsible for providing a complete and accurate shipping address and contact information.

8. REPLACEMENT POLICY – INDIA

Replacement may be available for eligible orders within India in the following circumstances:

• Wrong product received
• Product received damaged
• Manufacturing defect

To request a replacement:

• A continuous and unedited unboxing video is required.
• The video should clearly show the sealed package before opening and the product immediately after opening.
• The issue must be reported within 24 hours of delivery.
• The unboxing video and relevant photographs must be shared with us through WhatsApp or email within the specified period.

Without valid proof of the condition of the package and product at the time of opening, a replacement request may not be accepted.

If the replacement product is available in stock, it will normally be dispatched after verification and approval of the claim.

If the replacement product is unavailable, we may offer an appropriate resolution, which may include waiting for restock or another mutually agreed solution.

Replacement is subject to verification and approval.

9. RETURNS & REFUNDS

Unless otherwise stated on the applicable product page or policy, products are not eligible for return merely due to a change of mind, personal preference, or minor variation in colour caused by screen settings.

However, nothing in these Terms limits any rights or remedies available to consumers under applicable law.

Where a refund is legally required or approved by Tavisi Jewelry due to an eligible issue, the refund will be processed through the original payment method or another appropriate method, subject to the applicable payment provider's processing time.

10. INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes, local charges, or other fees imposed by the destination country.

Unless otherwise stated, such charges are the responsibility of the customer.

International orders are subject to the return, replacement, and refund terms communicated for the specific order and applicable law.

11. INTELLECTUAL PROPERTY

All content on this website, including product photographs, images, designs, logos, graphics, text, and other materials, is owned by or used by Tavisi Jewelry with appropriate rights.

Unauthorized copying, reproduction, modification, distribution, or commercial use of our content is prohibited.

12. PROHIBITED ACTIVITIES

You agree not to:

• Use the website for unlawful activities
• Provide false or misleading information
• Attempt to interfere with or damage the website
• Attempt unauthorized access to our systems
• Upload malicious or harmful content
• Copy or misuse website content without permission

We may take appropriate action where these Terms are violated.

13. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Tavisi Jewelry will not be responsible for losses arising from:

• Misuse or improper care of products
• Incorrect information or address provided by the customer
• Delays caused by third-party courier services or circumstances beyond our reasonable control
• Website interruptions caused by technical issues or events beyond our reasonable control

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

14. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services such as payment gateways, courier providers, analytics services, and other technology providers.

Our website may also contain links to third-party websites.

We are not responsible for the content, policies, security, or practices of independent third-party websites or services.

15. APPLICABLE LAW

These Terms are governed by the laws of India.

Any dispute will be subject to applicable laws and the jurisdiction of competent courts in Kerala, India, subject to any consumer rights or jurisdiction that cannot legally be excluded.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

17. CONTACT INFORMATION

For support, questions, or complaints regarding these Terms:

Email: info@tavisijewelry.com
WhatsApp: +91 90371 40992
Location: Thrissur, Kerala, India

By using this website or placing an order, you acknowledge that you have read and understood these Terms of Service, subject to your rights under applicable law.