Shipping policy

RETURN & REFUND POLICY

Please read this policy carefully before making a purchase.

1. No Refund Policy

All purchases made on our website are final.

We do not offer refunds under any circumstances.

2. Replacement Policy (India Only)

We offer replacement only within India under the following conditions:

Wrong item received
Damaged product received
Manufacturing defect

3. Mandatory Proof for Replacement

To request a replacement, customers must provide:

A clear unboxing video
The video must be continuous and unedited
Recording must start before opening the package
The issue must be clearly visible in the video

The video must be shared within 24 hours of delivery via WhatsApp along with order details.

Without proper video proof, no replacement request will be accepted.

4. Replacement Process

Once approved, replacement will be processed
If the product is in stock, it will be shipped the next working day
If out of stock, the customer must wait until the item is restocked

5. International Shipping Policy

We are happy to offer international shipping to selected destinations for our jewellery collections.

1. Shipping Service
International orders are shipped through India Post International Services, depending on the destination and service availability.

2. Order Processing
International orders are carefully packed and prepared for dispatch within 2–4 business days.

3. Delivery Time
International delivery generally takes 5–8 business days after dispatch. Actual delivery time may vary depending on the destination, customs clearance and postal operations.

4. Shipping Charges
International shipping charges are offered as a flat rate based on the destination country or shipping zone. The applicable shipping charge will be clearly displayed at checkout before payment.

Please read this International Shipping Policy and review the shipping charge carefully before placing your order.

5. Customs, Duties & Taxes
Any customs duties, import taxes, VAT/GST, clearance fees or other charges imposed by the destination country are the responsibility of the customer.

6. Tracking
A tracking number will be provided after the order has been dispatched, where tracking is available for the selected service.

7. Returns & Exchanges
International orders are generally not eligible for returns or exchanges. If an item arrives damaged, please contact us promptly with appropriate photo/video proof of the package and product.

8. Customer Support
For questions regarding international orders, shipping or delivery, please contact our customer support team through the contact details provided on our website.