Shipping policy

SHIPPING POLICY – TAVISI JEWELRY

Last Updated: September 2026

Please read this Shipping Policy carefully before placing an order.

1. ORDER PROCESSING

Orders are generally processed and prepared for dispatch within 2–4 business days after successful order confirmation.

Processing time may vary during weekends, public holidays, sales, promotions, or periods of high order volume.

2. DOMESTIC SHIPPING – INDIA

We offer standard shipping across India at a flat rate of ₹100 per order.

Delivery usually takes approximately 5–8 business days after dispatch, depending on the delivery location and courier service.

Delivery times may vary due to weather, public holidays, logistics conditions, remote locations, or other circumstances beyond our reasonable control.

3. TRACKING

Once your order has been dispatched, a tracking number will be provided where tracking is available.

Customers can use the tracking information to follow the shipment through the applicable courier service.

4. DELIVERY ADRESSD

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required delivery information.

Tavisi Jewelry is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

5. DELAYED OR FAILED DELIVERY

Delivery times are estimates and are not guaranteed.

Delays may occur due to courier operations, weather conditions, public holidays, natural events, transportation issues, customs procedures, or other circumstances beyond our reasonable control.

If your order is delayed or you experience a delivery issue, please contact us so that we can assist you.

6. RETURNS, REPLACEMENTS & REFUNDS

Returns, replacements, and refunds are subject to this policy and applicable consumer protection laws.

Damaged, Defective or Wrong Products
If you receive a damaged, defective, wrong, or incorrect product, please contact Tavisi Jewelry promptly with your order details.

For any damage claim, a clear and continuous unboxing video is mandatory. The video must show the courier package, shipping label, sealed package, and the product while opening.

The unboxing video must be sent to Tavisi Jewelry within 12 hours of delivery. Claims without a proper unboxing video or submitted after 12 hours may not be eligible for replacement or refund, subject to applicable law.

Incorrect or Incomplete Address / Undelivered Orders
Customers are responsible for providing a complete and accurate delivery address and contact details.

If an order is returned due to an incorrect or incomplete address, incorrect contact details, refusal to accept the parcel, or failure to receive the shipment, a refund will not be provided solely for these reasons, subject to applicable law.

For India orders, if a returned parcel needs to be shipped again, a ₹200 re-shipping charge applies.

For international orders, if a returned parcel needs to be shipped again, the customer must pay the applicable international shipping charge for that destination again before re-dispatch.

Refunds
Approved refunds will generally be processed to the original payment method, subject to payment gateway and banking processing times. Shipping charges may be non-refundable where permitted by law.

Nothing in this policy limits any consumer rights that cannot legally be excluded or limited under applicable law.

INTERNATIONAL SHIPPING POLICY

Tavisi Jewelry — Elegance of Timeless Beauty

1. INTERNATIONAL SHIPPING

Tavisi Jewelry accepts international bulk orders only.

Customers can choose any jewellery designs from our collection and mix and match different styles in a single order. Customers may select one piece from each design or multiple pieces of their preferred designs.

International orders are shipped through India Post International Services or other available international shipping partners, depending on the destination country and service availability.

International shipping is available only to selected destinations and is subject to shipping service availability and applicable regulations.

2. INTERNATIONAL BULK ORDERS & SHIPPING CHARGES

International orders must be placed as bulk shipments. There is no requirement to purchase multiple pieces of the same design. Customers may combine different designs and styles in one order.

International shipping charges are fixed according to the applicable rate for the destination country and selected shipping service.

The applicable shipping charge remains the same regardless of the number of jewellery pieces ordered, provided the shipment remains within the applicable courier weight and service limits. Additional charges may apply if the shipment exceeds those limits.

Shipping charges will be displayed at checkout where available or confirmed before the order is accepted.

Customers must review and confirm the applicable shipping charges before completing their purchase.

3. ORDER PROCESSING & DELIVERY

International bulk orders are generally processed within 2–4 business days after payment confirmation.

Estimated international delivery generally takes approximately 5–8 business days after dispatch. Actual delivery times may vary depending on the destination country, customs clearance, postal operations, courier availability, and local delivery conditions.

Delivery timelines are estimates only and are not guaranteed. Tavisi Jewelry is not responsible for delays caused by customs authorities, postal services, courier companies, public holidays, or circumstances beyond its reasonable control.

4. CUSTOMER INFORMATION & SHIPPING RESPONSIBILITY

Customers must provide accurate, complete, and valid information when placing an order, including:

Full name
Complete shipping address
Active phone number
Valid email address

Customers are responsible for ensuring that all information provided is correct and that they can be contacted by the shipping carrier.

Tavisi Jewelry will not be responsible for failed deliveries, shipping delays, returned parcels, or delivery problems resulting from incorrect, incomplete, invalid, or unreachable customer-provided information.

Any additional shipping, reshipping, handling, or other applicable charges arising from incorrect customer information will be the customer's responsibility.

Once an order has been dispatched, customers must cooperate with the shipping carrier and provide any additional information required for successful delivery.

5. INTERNATIONAL TRACKING & CUSTOMS

A tracking number will be provided after dispatch wherever tracking is available for the selected shipping service.

International shipments may be subject to customs duties, import taxes, customs clearance fees, or other charges imposed by the destination country.

Customers are responsible for any applicable import duties, taxes, and charges imposed by the destination country unless otherwise stated.

Customers must ensure that the ordered jewellery can be legally imported into their destination country.

Tavisi Jewelry is not responsible for customs delays, import restrictions, or additional charges imposed by the destination country's authorities.

6. INTERNATIONAL RETURNS, REFUNDS & CANCELLATIONS

All international bulk orders are considered final sale.

Returns, exchanges, and refunds are not accepted for change of mind, incorrect product selection, or other customer-related reasons, except where required by applicable law.

Customers should carefully review their selected jewellery designs, quantities, order details, and shipping information before confirming payment.

Order cancellation requests after payment or dispatch are subject to the order's processing status and applicable law.

Nothing in this policy excludes or limits any mandatory consumer rights or legal obligations that apply to the transaction.

7. CONTACT FOR INTERNATIONAL BULK ORDERS

For international bulk order enquiries, product availability, shipping arrangements, and applicable shipping charges, please contact Tavisi Jewelry before placing your order.