Shipping policy

RETURN & REFUND POLICY

Please read this policy carefully before making a purchase.

1. No Refund Policy

All purchases made on our website are final.

We do not offer refunds under any circumstances.

2. Replacement Policy (India Only)

We offer replacement only within India under the following conditions:

  • Wrong item received

  • Damaged product received

  • Manufacturing defect

3. Mandatory Proof for Replacement

To request a replacement, customers must provide:

  • A clear unboxing video

  • The video must be continuous and unedited

  • Recording must start before opening the package

  • The issue must be clearly visible in the video

The video must be shared within 24 hours of delivery via WhatsApp along with order details.

Without proper video proof, no replacement request will be accepted.

4. Replacement Process

  • Once approved, replacement will be processed

  • If the product is in stock, it will be shipped the next working day

  • If out of stock, the customer must wait until the item is restocked

5. International Orders

For all international orders:

  • No return

  • No replacement

  • No refund

Customers are responsible for any customs duties or additional charges.

6. Non-Eligible Cases

Replacement will not be provided in the following situations:

  • No unboxing video

  • Late request (after 24 hours)

  • Normal wear and tear

  • Damage caused due to misuse, water, perfume, or chemicals

7. Contact for Support

For replacement requests, contact us:

WhatsApp: +91 90371 40992
Email: tavisijewelry@gmail.com

By placing an order, you agree to this Return & Refund Policy.